Expert Medical Services
Non-US based Apple employees please access the People Site where you will find details on how to register for this service
Expert Medical Services is here for you and your eligible family members. We can help you:
- Feel supported and confident in making medical and mental health-related decisions.
- If you’re unsure about a diagnosis or need guidance on your treatment plan.
- Find a local expert or review treatment options available to you.
- During a critical medical event, with expert advice.
- Transgender and Intersex Medical Advocacy Program (TIMAP): Work with a Teladoc physician to get access to expert care from LGBTQ+–affirming providers.
Who can use this service?
What to expect
You’ll be assigned a physician who will work with you. Here’s the process:
- 1Start a case
- Via Portal (Preferred): https://apple-non-us-teladochealth.com. Visit People site (Link above) for the access code for registration.
- Via Email: AppleNonUSmemberservices@teladochealth.com.
- Telephone: +1-408-419-1607 (collect calls accepted as applicable in your region).
- 2Access expert guidance
Connect with a physician who guides you through every step in the process and coordinates your review with a team of specialists.
- 3Receive collaborative care
Our team of physicians works with you to develop and deliver a clear diagnosis and treatment plan that’s right for you.
Expert Medical Services are not telemedicine or a substitute for care from a treating physician, the services can help you to understand your diagnosis and/or treatment plan and, if necessary, may suggest an alternative treatment.
These are not emergency services, nor continued care services and they do not constitute or include all the medical care you may need. If you are feeling severely unwell, we advise you to contact your local emergency services. Below are some examples of conditions we cannot treat:
Chest pain, shortness of breath, severe abdominal pain, heavy bleeding, thoughts of suicide or self-harm, confusion, loss of consciousness, severe infection, severe pain, suspected stroke, seizures, pregnancy complications, high fever in unwell infant.